General Session | Mayo Clinic | iBPM Europe Live
The Enterprise Architect as Troubleshooter
Any business transformation effort must first determine what to change and how it needs to be changed. This is basic troubleshooting. Troubleshooting requires skills that are rare and hard to master. They often concentrate among enterprise architects. This, combined with their detailed knowledge of the “plumbing” of the enterprise—the links between process performance and business outcomes—puts enterprise architects in the best position to figure out what needs to change and how it needs to change.
This presentation introduces troubleshooting as an application of the scientific method. It shows how links between process performance and business outcomes can be viewed as plumbing, using the plumbing of a building as a metaphor. Finally, it shows how enterprise architects combine troubleshooting skills and knowledge of the plumbing to quickly and accurately diagnose what a business change activity needs to target.
- Learn about troubleshooting as an application of the scientific method
- Learn how structural aspects of capabilities and processes influence customer experiences and business outcomes using plumbing as a metaphor
- Learn how troubleshooting skills and knowledge of specific plumbing of an enterprise lead to more accurate diagnoses of what needs to change to achieve a given outcome
- Learn why enterprise architects are in the best position in any enterprise to apply these techniques